Wall And Wonder Reviews

Absolutely. Simply send Wall And Wonder an email with the print and desired size (up to 36x24), and they'll take care of the rest. Please note that if the ratio of the new size is different from the original, some cropping may be necessary. If any drastic cropping is required, they'll send you a proof for approval.

Yes, a proof will be sent within 3 business days of purchase if it's stated in the product description. Custom name prints and wedding vow prints automatically come with a proof.

Smaller prints (8x10 and 11x14) are shipped in a flat rigged mailer, while larger prints are rolled in protective packaging. In the rare event that your item arrives damaged, please let Wall And Wonder know as soon as possible with a photo attached by email, and they'll make it right. Less than 1% of their orders arrive damaged. For maximum protection during transit, each frame is packaged and shipped individually.

Wall And Wonder's partner has strategic locations across the US to ensure that your order is matched with the optimal location to complete your job as efficiently as possible.

Wallandwonder.com's return policy allows for returns, exchanges, and cancellations under certain conditions. Customers can request refunds, which are applicable to products only and do not cover shipping costs. Refunds are not granted during transit times. For cancellations, they must be made within 2 hours of purchase or before the order has been processed. Custom orders or frames, including framed prints, are not eligible for refunds. In case of an error with the order or damage during shipping, customers are advised to send a photo of the item to the provided contact email to resolve the issue. Items should be shipped back within 30 days of delivery for returns. The return address is located in Dartmouth, Nova Scotia, Canada. No specific shipping policy details were provided.

Customer service at Wallandwonder.com is highlighted by buyers as superb, with quick shipping and items arriving in perfect condition. The quality of the prints receives high praise from customers. The shop encourages communication for any custom requests or issues, such as items not arriving within 3 weeks of the expected date. Customers are invited to contact the shop owner directly for assistance.